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      A Conceptual Model of Service Quality and Its Implications for Future Research

      Author(s): 1 , 1 , 1
      Publication date Created:
      Publication date (Electronic):
      Journal: Journal of Marketing
      Publisher: SAGE Publications

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          Phillip Nelson (1974)
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            Breaking Free from Product Marketing

            G. Shostack (1977)
            Article 0 comments Cited 227 times – based on 0 reviews     Review now
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              Price, brand name, and product composition characteristics as determinants of perceived quality.

              Rafael Haddock, Jerry C. Olson, Jacob Jacoby (1971)
              Article 0 comments Cited 90 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: Journal of Marketing
                Abbreviated Title: Journal of Marketing
                Publisher: SAGE Publications
                ISSN (Print): 0022-2429
                ISSN (Electronic): 1547-7185
                Publication date Created: November 19 2018
                Publication date Created: September 1985
                Publication date (Electronic): November 19 2018
                Publication date (Print): September 1985
                Volume: 49
                Issue: 4
                Pages: 41-50
                Affiliations
                [1 ]Foley's/Federated Professor of Retailing and Marketing Studies, Texas A&M University.
                Article
                DOI: 10.1177/002224298504900403
                PubMed ID: 36535910
                SO-VID: 7f112b98-ccc6-4ebc-8a0c-d03316afe222
                Copyright © © 1985
                License:

                http://journals.sagepub.com/page/policies/text-and-data-mining-license

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