Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture

Chi, Oscar Hengxuan; Chi, Christina G.; Gursoy, Dogan; Nunkoo, Robin

doi:10.1016/j.ijinfomgt.2023.102623

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Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture

Author(s): Oscar Hengxuan Chi , Christina G. Chi , Dogan Gursoy , Robin Nunkoo

Publication date Created: June 2023

Publication date (Print): June 2023

Journal: International Journal of Information Management

Publisher: Elsevier BV

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Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology

Fred D. Davis (1989)

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User Acceptance of Information Technology: Toward a Unified View

Davis, Venkatesh, Morris (2003)

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Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology

Venkatesh, Thong, Xu (2012)

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Robin Nunkoo: (View ORCID Profile)

Journal

Title: International Journal of Information Management

Abbreviated Title: International Journal of Information Management

Publisher: Elsevier BV

ISSN (Print): 02684012

Publication date Created: June 2023

Publication date (Print): June 2023

Volume: 70

Page: 102623

Article

DOI: 10.1016/j.ijinfomgt.2023.102623

SO-VID: 1bf37555-55e0-4e57-8d07-13b66c4dc66b

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https://www.elsevier.com/tdm/userlicense/1.0/

https://doi.org/10.15223/policy-017

https://doi.org/10.15223/policy-037

https://doi.org/10.15223/policy-012

https://doi.org/10.15223/policy-029

https://doi.org/10.15223/policy-004

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Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture

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International Journal of Management Studies

Most cited references 108

Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology

User Acceptance of Information Technology: Toward a Unified View

Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology

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