Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels

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Journal

Title: International Journal of Hospitality Management

Abbreviated Title: International Journal of Hospitality Management

Publisher: Elsevier BV

ISSN (Print): 02784319

Publication date Created: August 2019

Publication date (Print): August 2019

Volume: 81

Pages: 73-82

Article

DOI: 10.1016/j.ijhm.2019.03.006

SO-VID: 016eca83-7cda-4306-bc1a-54d5f3873525

License:

https://www.elsevier.com/tdm/userlicense/1.0/

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