Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty

Paparoidamis, Nicholas G.; Chumpitaz Cáceres, Rubén

doi:10.1108/03090560710752429

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Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty

Author(s): Ruben Chumpitaz Caceres , Nicholas G. Paparoidamis

Publication date Created: July 31 2007

Publication date (Print): July 31 2007

Journal: European Journal of Marketing

Publisher: Emerald

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Most cited references 93

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The Commitment-Trust Theory of Relationship Marketing

Robert M. Morgan, Shelby D. Hunt (1994)

0 comments Cited 1518 times – based on 0 reviews      Review now

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An Examination of the Nature of Trust in Buyer-Seller Relationships

Patricia Doney, Joseph Cannon (1997)

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Whence Consumer Loyalty?

Richard Oliver (1999)

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Journal

Title: European Journal of Marketing

Abbreviated Title: European Journal of Marketing

Publisher: Emerald

ISSN (Print): 0309-0566

Publication date Created: July 31 2007

Publication date (Print): July 31 2007

Volume: 41

Issue: 7/8

Pages: 836-867

Article

DOI: 10.1108/03090560710752429

SO-VID: f6da323d-ce58-42df-a337-940b0e19cdf4

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http://www.emeraldinsight.com/page/tdm

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