Cost of organizational citizenship behaviors: serial mediation model of citizenship fatigue – ScienceOpen
4
views
0
recommends
+1 Recommend
0 collections
    0
    shares
      • Record: found
      • Abstract: found
      • Article: not found

      Cost of organizational citizenship behaviors: serial mediation model of citizenship fatigue

      , , , ,
      Management Research Review
      Emerald

      Read this article at

      ScienceOpenPublisher
      Bookmark
          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Abstract

          Purpose

          Recently, a shift regarding the negative consequences of organizational citizenship behaviors (OCBs) has put them forward as employees’ negative aspects carrying dangerous consequences for organizations. Considering this issue’s seriousness, the purpose of this paper is to examine the process through which compulsory citizenship behavior fosters citizenship fatigue.

          Design/methodology/approach

          A total of 370 nurses working in Pakistani public-sector hospitals were this study’s final data set sample using SmartPLS4.

          Findings

          Partial least squares structural equation modeling (PLS-SEM) results revealed that when employees are compelled to engage in extra-role actions, they frequently experience work-life conflict, which results in citizenship fatigue. The higher the employee’s age and the lower the education level, the lower his/her citizenship fatigue. On the other hand, findings revealed that workaholic personality aspects tend to reduce the strength of the relationship between work-life conflict and citizenship fatigue.

          Originality/value

          To the best of the authors’ knowledge, this paper is the first attempt to examine the recently emerged concept of citizenship fatigue among health-care professionals through conservation of resources theory. Besides, this research will highlight how the demand for voluntary actions in routine or forced citizenship behavior can become the reason for work–family conflict and ultimately create citizenship fatigue. Additionally, this paper presents the novel concept of workaholic personality and how it can play a positive role in the linkage between work–family conflict and citizenship fatigue.

          Related collections

          Most cited references76

          • Record: found
          • Abstract: not found
          • Article: not found

          Conservation of resources: A new attempt at conceptualizing stress.

            Bookmark
            • Record: found
            • Abstract: not found
            • Article: not found

            The Influence of Culture, Community, and the Nested-Self in the Stress Process: Advancing Conservation of Resources Theory

              Bookmark
              • Record: found
              • Abstract: not found
              • Article: not found

              Organizational citizenship behavior and workplace deviance: The role of affect and cognitions.

                Bookmark

                Author and article information

                Journal
                Management Research Review
                MRR
                Emerald
                2040-8269
                2040-8269
                January 01 2024
                April 30 2024
                January 01 2024
                April 30 2024
                : 47
                : 6
                : 904-927
                Article
                10.1108/MRR-08-2023-0540
                e930f202-2efd-4ec8-a14a-8f3b21361f3a
                © 2024

                https://www.emerald.com/insight/site-policies

                History

                Comments

                Comment on this article

                scite_
                7
                0
                0
                0
                Smart Citations
                7
                0
                0
                0
                Citing PublicationsSupportingMentioningContrasting
                View Citations

                See how this article has been cited at scite.ai

                scite shows how a scientific paper has been cited by providing the context of the citation, a classification describing whether it supports, mentions, or contrasts the cited claim, and a label indicating in which section the citation was made.

                Similar content211

                Cited by1

                Most referenced authors535