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      A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights

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          Introduction to Meta-Analysis

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            Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations and States

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              Understanding The New Statistics

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                Author and article information

                Contributors
                (View ORCID Profile)
                Journal
                Journal of the Academy of Marketing Science
                J. of the Acad. Mark. Sci.
                Springer Science and Business Media LLC
                0092-0703
                1552-7824
                May 2020
                August 6 2019
                May 2020
                : 48
                : 3
                : 519-542
                Article
                10.1007/s11747-019-00679-1
                ccb44d08-f83b-4489-8a65-36e834bcb935
                © 2020

                http://www.springer.com/tdm

                http://www.springer.com/tdm

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