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      Service quality dimensions and customer satisfaction in a Brazilian university context

      Author(s): ,   ,  
      Publication date Created:
      Publication date (Print):
      Journal: Benchmarking: An International Journal
      Publisher: Emerald

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          Whence Consumer Loyalty?

          Richard Oliver (1999)
          Article 0 comments Cited 708 times – based on 0 reviews     Review now
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            Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

            Donald Lehmann, Eugene Anderson, Claes Fornell (1994)
            Article 0 comments Cited 428 times – based on 0 reviews     Review now
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              Strengthening the Satisfaction-Profit Chain

              Eugene Anderson, Vikas Mittal (2016)
              Article 0 comments Cited 162 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: Benchmarking: An International Journal
                Abbreviated Title: Benchmarking
                Publisher: Emerald
                ISSN (Print): 1463-5771
                Publication date Created: October 03 2016
                Publication date (Print): October 03 2016
                Volume: 23
                Issue: 7
                Pages: 1697-1716
                Article
                DOI: 10.1108/BIJ-09-2014-0089
                SO-VID: bd2f7546-4bd1-404e-9e7a-1c41e6ea7940
                Copyright © © 2016
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                http://www.emeraldinsight.com/page/tdm

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