Factores de calidad del servicio en el transporte público de pasajeros: estudio de caso de la ciudad de Toluca, México

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Abstract

En este artículo se identifican, ponderan y valoran los factores que intervienen en la percepción de la calidad de servicio del transporte público en un corredor urbano que se caracteriza por una gestión delegada con tarifa fija y competencia en calidad. Mediante un modelo logit con especificación lineal de la función de utilidad, se estiman los coeficientes de cada factor de calidad de servicio para diferentes segmentos y estratos de la población. Los resultados de la estimación econométrica determinan la importancia, peso y valor de cada factor en términos de utilidad. De esta manera se obtiene que los factores principales que determinan la calidad del servicio son: el estado físico de los autobuses, la forma de manejo del conductor, la tarifa (costo del viaje), el tiempo que está dentro del autobús (tiempo de viaje) y el trato al usuario.

Translated abstract

This article identifies, ponders and evaluates the factors involved in the perception of service quality of public transport in an urban corridor characterised by a flat-rate with a delegated management and quality competition. With the help of a logit model with linear specification of the utility function, we estimate the coefficients for each service quality factor for different segments and strata of the population. The results of the econometric estimation determine the importance, weight and value of each factor in terms of utility. We conclude that the main factors that determine the service quality are: the physical state of the buses, the driving, the tariff (cost of travel), the time one is inside the bus (travel time) and the treatment towards the passenger.

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The Theory of Industrial Organization

Jean Tirole (1988)

The Theory of Industrial Organization is the first primary text to treat the new industrial organization at the advanced-undergraduate and graduate level. Rigorously analytical and filled with exercises coded to indicate level of difficulty, it provides a unified and modern treatment of the field with accessible models that are simplified to highlight robust economic ideas while working at an intuitive level. To aid students at different levels, each chapter is divided into a main text and supplementary section containing more advanced material. Each chapter opens with elementary models and builds on this base to incorporate current research in a coherent synthesis. Tirole begins with a background discussion of the theory of the firm. In Part I he develops the modern theory of monopoly, addressing single product and multi product pricing, static and intertemporal price discrimination, quality choice, reputation, and vertical restraints. In Part II, Tirole takes up strategic interaction between firms, starting with a novel treatment of the Bertrand-Cournot interdependent pricing problem. He studies how capacity constraints, repeated interaction, product positioning, advertising, and asymmetric information affect competition or tacit collusion. He then develops topics having to do with long term competition, including barriers to entry, contestability, exit, and research and development. He concludes with a "game theory user's manual" and a section of review exercises. Important Notice: The digital edition of this book is missing some of the images found in the physical edition.