The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions

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Most cited references 32

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Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

G.Tomas Hult, J.Joseph Cronin, Michael K. Brady (2000)

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Customer value: The next source for competitive advantage

Robert Woodruff (1997)

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The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions

Dhruv Grewal, Glenn Voss, A Parasuraman … (2002)

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Author and article information

Journal

Title: Journal of Travel Research

Abbreviated Title: Journal of Travel Research

Publisher: SAGE Publications

ISSN (Print): 0047-2875

ISSN (Electronic): 1552-6763

Publication date Created: August 19 2016

Publication date (Print): August 19 2016

Volume: 42

Issue: 4

Pages: 397-407

Article

DOI: 10.1177/0047287504263037

SO-VID: 43259578-4242-4173-b61c-091ae49bae15

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