WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.

Grandey, A A

doi:10.2307/30040678

Record: found
Abstract: not found
Article: not found

WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.

Author(s): A. A. Grandey

Publication date Created: February 01 2003

Publication date (Print): February 01 2003

Journal: Academy of Management Journal

Publisher: JSTOR

Read this article at

ScienceOpenPublisher

Bookmark

There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

Related collections

Author and article information

Journal

Title: Academy of Management Journal

Abbreviated Title: Academy of Management Journal

Publisher: JSTOR

ISSN (Print): 0001-4273

ISSN (Electronic): 1948-0989

Publication date Created: February 01 2003

Publication date (Print): February 01 2003

Volume: 46

Issue: 1

Pages: 86-96

Article

DOI: 10.2307/30040678

SO-VID: 36d5d1f7-eadd-4636-a405-b7094b9a3531

History

Data availability:

Comments

Comment on this article

scite_

Cited by 287

See all cited by

WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.

Read this article at

Related collections

RNA drug delivery

Author and article information

Journal

Article

History

Comments

Comment on this article

Similar content 1,319

Cited by 287