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      Healthcare professionals' satisfaction toward the use of district health information system and its associated factors in southwest Ethiopia: using the information system success model

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          Abstract

          Background

          Ethiopia has the potential to use the district health information system, which is a building block of the health system. Thus, it needs to assess the performance level of the system by identifying the satisfaction of end users. There is little evidence about users' satisfaction with using this system. As a result, this study was conducted to fill this gap by evaluating user satisfaction and associated factors of district health information system among healthcare providers in Ethiopia, using the information system success model.

          Methods

          An institutional-based cross-sectional study was conducted from November to December 2022 in the Oromia region of southwest Ethiopia. A total of 391 health professionals participated in the study. The study participants were selected using a census. Using a self-administered questionnaire, data were collected. Measurement and structural equation modeling analyses were used to evaluate reliability, the validity of model fit, and to test the relationship between the constructs, respectively, using analysis of moment structure (AMOS) V 26.

          Results

          System quality had a positive direct effect on the respondent's system use ( β = 0.18, P-value < 0.001), and satisfaction ( β = 0.44, P-value < 0.001). Service quality had also a direct effect on the respondent's system use ( β = 0.37, P-value < 0.01), and satisfaction with using the district health information system ( β = 0.36, P-value < 0.01). Similarly, system use had also a direct effect on the respondent's satisfaction ( β = 0.53, P-value < 0.05). Moreover, computer literacy had a direct effect on the respondent's system use ( β = 0.63, P-value < 0.05), and satisfaction ( β = 0.51, P-value < 0.01).

          Concussions

          The overall user satisfaction with using the district health information system in Ethiopia was low. System quality, service quality, and computer literacy had a direct positive effect on system use and user satisfaction. In addition, system use and information quality had a direct positive effect on healthcare professionals' satisfaction with using the district health information system. The most important factor for enhancing system use and user satisfaction was computer literacy. Accordingly, for the specific user training required for the success of the district health information system in Ethiopia, the manager should offer additional basic computer courses for better use of the system.

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          Most cited references42

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          Information Systems Success: The Quest for the Dependent Variable

          William H. DeLone, Ephraim McLean (1992)
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            The DeLone and McLean Model of Information Systems Success: A Ten-Year Update

            (2014)
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              Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success

              Yi-Wen Liao, Yi-Shun Wang (2008)
              Article 0 comments Cited 95 times – based on 0 reviews     Review now
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                Author and article information

                Contributors
                Journal
                Journal ID (nlm-ta): Front Digit Health
                Journal ID (iso-abbrev): Front Digit Health
                Journal ID (publisher-id): Front. Digit. Health
                Title: Frontiers in Digital Health
                Publisher: Frontiers Media S.A.
                ISSN (Electronic): 2673-253X
                Publication date (Electronic): 17 July 2023
                Publication date Collection: 2023
                Volume: 5
                Electronic Location Identifier: 1140933
                Affiliations
                [ 1 ]Department of Health Informatics, College of Health Science, Mettu University , Mettu, Ethiopia
                [ 2 ]Department of Epidemiology and Biostatistics, Institute of Public Health, College of Medicine and Health Sciences, University of Gondar , Gondar, Ethiopia
                [ 3 ]Department of Health Informatics, Institute of Public Health, College of Medicine and Health Sciences, University of Gondar , Gondar, Ethiopia
                Author notes

                Edited by: Davide Maria Cammisuli, Catholic University of the Sacred Heart, Italy

                Reviewed by: Elena Cardillo, National Research Council (CNR), Italy Sunjoo Kang, Yonsei University, Republic of Korea

                [* ] Correspondence: Agmasie Damtew Walle agmasie89@ 123456gmail.com

                Abbreviations AMOS, analysis of moment and structure; D&M, the DeLone and McLean model of information systems success; DHIS2, district health information system; SEM, structural equation modelling; SPSS, statistical package for social science; WHO, World Health Organization.

                Article
                DOI: 10.3389/fdgth.2023.1140933
                PMC ID: 10389655
                PubMed ID: 37528904
                SO-VID: 34d6bbe4-bff4-4f76-8a5f-ade6bf73be48
                Copyright © © 2023 Walle, Demsash, Ferede and Wubante.
                License:

                This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.

                History
                Date received : 09 January 2023
                Date accepted : 29 June 2023
                Page count
                Figures: 3, Tables: 3, Equations: 0, References: 46, Pages: 0, Words: 0
                Categories
                Subject: Digital Health
                Subject: Original Research
                Custom metadata
                section-at-acceptance Health Informatics

                Keywords: dhis2,satisfaction,healthcare professionals,ethiopia,d&m model
                Data availability:
                Keywords: dhis2, satisfaction, healthcare professionals, ethiopia, d&m model

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