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The dimensionality and antecedents of emotional labor strategies
Author(s):
James M. Diefendorff
,
Meredith H. Croyle
,
Robin H. Gosserand
Publication date
Created:
April 2005
Publication date
(Print):
April 2005
Journal:
Journal of Vocational Behavior
Publisher:
Elsevier BV
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Emotional regulation in the workplace: A new way to conceptualize emotional labor.
Alicia Grandey
(2000)
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Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”
Céleste M Brotheridge
,
Alicia Grandey
(2002)
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WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.
A A Grandey
(2003)
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Author and article information
Journal
Title:
Journal of Vocational Behavior
Abbreviated Title:
Journal of Vocational Behavior
Publisher:
Elsevier BV
ISSN (Print):
00018791
Publication date Created:
April 2005
Publication date (Print):
April 2005
Volume
: 66
Issue
: 2
Pages
: 339-357
Article
DOI:
10.1016/j.jvb.2004.02.001
SO-VID:
79c5957c-990e-4088-8c2c-e8dd96ae88e7
Copyright ©
© 2005
License:
http://www.elsevier.com/tdm/userlicense/1.0/
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