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      Celebrating 65 years of The Computer Journal - free-to-read perspectives - bcs.org/tcj65

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      Testers’ Experiences of Tools and Automation

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      proceedings-article
      Author(s):
      Publication date (Print):
      Conference name: Proceedings of the 33rd International BCS Human Computer Interaction Conference (BCS HCI 2020)
      Conference theme: Human Computer Interaction
      Conference date: 6 July 2020
      Keywords: lived experience, LX, user experience, UX, usability, software testing, test automation, test tools
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            Abstract

            Software testing is vital, expensive, time-consuming yet a necessary part of software development. Testers perform repeated actions during testing, where automation and tools could reduce costs, timescale and human error. However, challenges to tools adoption have been identified in academic research and industry, which are blockers to success with automation. A survey of over 180 testing practitioners, to collect testers’ experiences with tools and understand their tools challenges, uncovered rich stories of emotional stress, as well as evidence of ways in which usability and HCI techniques are misapplied in test tool design. This leads to suggestions for future research.

            Content

            Author and article information

            Contributors
            I. Evans
            Conference
            Publication date: July 2020
            Publication date (Print): July 2020
            Pages: 43-45
            Affiliations
            [0001]Faculty of Information and Communication Technology

            University of Malta

            Msida, Malta
            Article
            DOI: 10.14236/ewic/HCI20DC.9
            SO-VID: 222c3eab-dd7b-4afd-b56f-c280c68ccfb6
            Copyright © © Evans. Published by BCS Learning & Development. Proceedings of the BCS HCI Doctoral Consortium 2020. Keele University, UK
            License:

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Conference name: Proceedings of the 33rd International BCS Human Computer Interaction Conference
            Conference acronym: BCS HCI 2020
            Conference number: 33
            Conference location: Keele University, UK
            Conference date: 6 July 2020
            Conference sponsor: Electronic Workshops in Computing (eWiC)
            Conference theme: Human Computer Interaction
            History
            Product

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI20DC.9
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Series title: Electronic Workshops in Computing

            ScienceOpen disciplines: Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Keywords: software testing,test tools,test automation,UX,usability,lived experience,LX,user experience

            REFERENCES

            1. The how to of qualitative research: Strategies for executing high quality projects Sage 2016

            2. Testware or shelfware? Accelerate San Francisco 2018 2018 URL https://www.tricentis.com/resources/testwareor-shelfware

            3. Towards human-centric software testing Conference: The 31st International Conference on Software Engineering and Knowledge Engineering 2019

            4. Test tools: an illusion of usability? 2020 IEEE International Conference on Software Testing, Verification and Validation Workshops (ICSTW) TAICPART 2020

            5. Stuck in limbo with magical solutions: The testers’ lived experiences of tools and automation. Proceedings of the 15th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications (VISIGRAPP 2020), pages 195-202 HUCAPP 2020

            6. Test automation patterns 2018 URL http://testautomationpatterns.org

            7. Experiences of Test Automation: case studies of software test automation Addison-Wesley Professional 2012

            8. Wastage: The impact of poor quality on software economics. Software Quality Professional Magazine 18 1 2015

            9. Avoiding shelfware: A managers’ view of automated GUI testing. STAR’98 Conference, Orlando, FL. 1998 URL http://www.kaner.com/pdfs/shelfwar.pdf

            10. The economic impacts of inadequate infrastructure for software testing. National Institute of Standards and Technology, RTI Project 7007 011 2002 URL https://www.nist.gov/system/files/documents/director/planning/report02-3.pdf

            11. Impediments for Automated Software Test Execution PhD thesis, M¨alardalen University, 2015

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