Work Motivation and Performance among Indonesia Nurses during Pandemic COVID-19 at Qatar

Abstract

Introduction: Since March 11, 2020, the COVID-19 pandemic has disrupted social and business activities, resulting in many companies going out of business due to limited economic transactions. All health care sectors are required to performed COVID-19 screening before services are carried out and provide COVID-19 vaccination services. Aim: The purpose of this study was to describe the motivational experience and performance of Indonesian nurses working in Qatar during the pandemic COVID-19. Research Methods: This type of research is qualitative, using 15 Indonesian nurses as informants were working in Qatar. In Qatar there are 51 Indonesian nurses who are actively working as registered nurses. The research instruments used were interviews and recordings. Interviews with informants were conducted one by one. The data that has been entered into the Nvivo system, then a qualitative content analysis is carried out to find the matics related to work motivation and performance. Results: The results show that Indonesian nurses still want to work in Qatar until they retire for the following reasons: (1) getting a high salary, (2) being able to live as a family in Qatar, (3) there are opportunities for international standard school children in Qatar with free from the company, (4) get leave tickets for family members every year, and (5) get premium class health insurance for employees and their family members. The themes of work motivation found in Indonesian nurses who worked during the pandemic COVID-19 in Qatar were: (1) good financial support, (2) leadership support, (3) personal protective equipment support, (4) occupational health support, (5) work environment support, (6) family support, (7) work obligations, and (8) professional obligations. The performance of Indonesian nurses during the COVID-19 pandemic was demonstrated by: (1) working comfortably because personal protective equipment facilities were adequate and work facilities were quite comfortable even in the summer, (2) working by carrying out special work procedures in handling COVID-19, (3) work in accordance with working conditions, especially in the use of personal protective equipment, (4) work carefully when dealing with highly virulent infectious diseases, and (5) work professionally in accordance with nursing process standards. Conclusion: Indonesian nurses still want to work in Qatar due of getting a high salary and family living allowances in Qatar, being able to gather with family members and send their children to international school in Qatar. The themes of factors work motivation found in Indonesian nurses who work during the COVID-19 pandemic season in Qatar are: (1) financial support, (2) leadership support, (3) personal protective equipment support, (4) occupational health support, (5) work environment support, (6) family support, (7) work obligations, and (8) professional obligations. The performance of Indonesian nurses during the COVID-19 pandemic was shown by: (1) working in accordance with work procedures to carry out COVID-19 screening, (2) working wearing complete personal protective equipment, especially when dealing with patients with signs and symptoms of COVID-19, (3) work carefully in order to avoid exposure to infectious diseases from patients with COVID-19, (4) work in accordance with working conditions, this causes an additional burden and gets overtime pay if there is additional working hours and professional work in accordance with nursing professional standards.