Occupational stress and its outcomes: the role of work-social support in the hospitality industry

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Abstract

Purpose

The purpose of this paper is to apply conservation of resource (COR) theory and the buffering hypothesis of social support to explore occupational stress and its negative outcomes such as job engagement and turnover intentions for front-line hospitality industry employees in the People’s Republic of China.

Design/methodology/approach

Primary data were collected in two waves from 318 front-line employees in a chain of restaurants located in the eastern region of the People’s Republic of China.

Findings

Integrating COR theory and the buffering hypothesis of social support, job satisfaction is found to be a mediating mechanism in the relationships between occupational stress and job engagement and occupational stress and employee turnover intentions for front-line hospitality industry workers. Moreover, the authors found the boundary condition role of work-social support. The relationships between stress and its negative outcomes are weak for the employees receiving high social support at work.

Originality/value

This study calls for researchers’ attention towards the issues of occupational stress focussing on the implications of work-social support for front-line hospitality industry employees.

Related collections

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Author and article information

Journal

Title: Personnel Review

Abbreviated Title: PR

Publisher: Emerald

ISSN (Print): 0048-3486

Publication date Created: October 18 2019

Publication date Created: March 23 2020

Publication date (Electronic): October 18 2019

Publication date (Print): March 23 2020

Volume: 49

Issue: 3

Pages: 755-773

Article

DOI: 10.1108/PR-11-2018-0478

SO-VID: f3d6c862-ca2a-42a0-9017-bbd4f7614a66

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