Patients&apos; experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care.

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Abstract

To determine what aspects of healthcare provision are most likely to influence satisfaction with care and willingness to recommend hospital services to others and, secondly, to explore the extent to which satisfaction is a meaningful indicator of patient experience of healthcare services.

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Author and article information

Journal

Journal ID (iso-abbrev): Qual Saf Health Care

Title: Quality & safety in health care

Publisher: BMJ

ISSN: 1475-3898

ISSN (Print): 1475-3898

Publication date (Electronic): Dec 2002

Volume: 11

Issue: 4

Affiliations

[1 ] Picker Institute Europe, Oxford, UK. crispin.jenkins@pickereurope.ac.uk

Article

DOI: 10.1136/qhc.11.4.335

PMC ID: 1757991

PubMed ID: 12468693

SO-VID: c6c9f1d7-1d16-47fe-ba6e-45cfc03d3b88

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