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      Understanding the link between customer feedback metrics and firm performance

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          The Antecedents and Consequences of Customer Satisfaction for Firms

          Eugene Anderson, Mary W. Sullivan (1993)
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            Understanding Customer Experience Throughout the Customer Journey

            Katherine N. Lemon, Peter Verhoef (2016)
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              Customer Satisfaction and Word of Mouth

              E. W. Anderson (1998)
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                Author and article information

                Contributors
                Gomaa Agag: (View ORCID Profile)
                Yasser Moustafa Shehawy: (View ORCID Profile)
                Majed Alharthi: (View ORCID Profile)
                Ahmed Hassanein: (View ORCID Profile)
                Ziad H. Abdelmoety: (View ORCID Profile)
                Journal
                Title: Journal of Retailing and Consumer Services
                Abbreviated Title: Journal of Retailing and Consumer Services
                Publisher: Elsevier BV
                ISSN (Print): 09696989
                Publication date Created: July 2023
                Publication date (Print): July 2023
                Volume: 73
                Page: 103301
                Article
                DOI: 10.1016/j.jretconser.2023.103301
                SO-VID: 9a44ebb2-e45a-44a9-8518-ac13c1c73030
                Copyright © © 2023
                License:

                https://www.elsevier.com/tdm/userlicense/1.0/

                http://creativecommons.org/licenses/by/4.0/

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