Forecast and analysis of aircraft passenger satisfaction based on RF-RFE-LR model

Abstract

Airplanes have always been one of the first choices for people to travel because of their convenience and safety. However, due to the outbreak of the new coronavirus epidemic in 2020, the civil aviation industry of various countries in the world has encountered severe challenges. Predicting aircraft passenger satisfaction and excavating the main influencing factors can help airlines improve their services and gain advantages in difficult situations and competition. This paper proposes a RF-RFE-Logistic feature selection model to extract the influencing factors of passenger satisfaction. First, preliminary feature selection is performed using recursive feature elimination based on random forest (RF-RFE). Second, based on different classification models, KNN, logistic regression, random forest, Gaussian Naive Bayes, and BP neural network, the classification performance of the models before and after feature selection is compared, and the prediction model with the best classification performance is selected. Finally, based on the RF-RFE feature selection, combined with the logistic model, the factors affecting customer satisfaction are further extracted. The experimental results show that the RF-RFE model selects a feature subset containing 17 variables. In the classification prediction model, the random forest after RF-RFE feature selection shows the best classification performance. Finally, combined with the four important variables extracted by RF-RFE and logistic regression, further discussion is carried out, and suggestions are given for airlines to improve passenger satisfaction.