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Customer satisfaction in the first and second moments of truth
Author(s):
Martin Löfgren
,
Lars Witell
,
Anders Gustafsson
,
M Lofgren
,
L Witell
,
Å Gustafsson
Publication date:
2008
Journal:
Journal of Product & Brand Management
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Karger: Nephrology
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DOI::
10.1108/10610420810916362
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