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      A Student-centred Conceptual Model of Service Quality in Higher Education

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      Journal: Quality in Higher Education
      Publisher: Informa UK Limited

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          The Nature and Determinants of Customer Expectations of Service

          A Parasuraman, L. Berry, V. Zeithaml (1993)
          Article 0 comments Cited 312 times – based on 0 reviews     Review now
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            Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

            A Parasuraman, Valarie A. Zeithaml, Leonard Berry (1994)
            Article 0 comments Cited 288 times – based on 0 reviews     Review now
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              Problems and Strategies in Services Marketing

              Valarie A. Zeithaml, Leonard Berry, A Parasuraman (1986)
              Article 0 comments Cited 226 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: Quality in Higher Education
                Abbreviated Title: Quality in Higher Education
                Publisher: Informa UK Limited
                ISSN (Print): 1353-8322
                ISSN (Electronic): 1470-1081
                Publication date Created: April 2003
                Publication date (Print): April 2003
                Volume: 9
                Issue: 1
                Pages: 69-85
                Article
                DOI: 10.1080/13538320308163
                SO-VID: 67399c42-1863-44f3-b9fd-8e63543d2f34
                Copyright © © 2003
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