Adopting a service logic in manufacturing

Helle, Pekka; Gustafsson, Anders; Grönroos, Christian

doi:10.1108/09564231011079057

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Adopting a service logic in manufacturing : Conceptual foundation and metrics for mutual value creation

Author(s): Christian Grönroos , Pekka Helle

Editor(s): Anders Gustafsson

Publication date Created: October 12 2010

Publication date (Print): October 12 2010

Journal: Journal of Service Management

Publisher: Emerald

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Most cited references 39

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Service-dominant logic: continuing the evolution

Stephen Vargo, Robert F. Lusch (2008)

0 comments Cited 948 times – based on 0 reviews      Review now

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Toward a Theory of Social Practices: A Development in Culturalist Theorizing

A. Reckwitz (2002)

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Customer value: The next source for competitive advantage

Robert Woodruff (1997)

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Author and article information

Journal

Title: Journal of Service Management

Abbreviated Title: Journal of Service Management

Publisher: Emerald

ISSN (Print): 1757-5818

Publication date Created: October 12 2010

Publication date (Print): October 12 2010

Volume: 21

Issue: 5

Pages: 564-590

Article

DOI: 10.1108/09564231011079057

SO-VID: 64ef3179-e1c5-47da-b2af-315be75119f8

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http://www.emeraldinsight.com/page/tdm

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