A case study on the advantages and disadvantages of using Blackboard Collaborate in the Health Sciences Faculty at the University of the Free State

Abstract

Using a case study approach, this paper aims to explore the advantages and disadvantages of using Blackboard Collaborate as a tool for achieving increased access to Online education and training. The Health Sciences Faculty at a South African university uses methods of open education practices through Blackboard Collaborate for students in the Free State and across South Africa as well as internationally. The qualitative interpretive paradigm with descriptive research methods was used with seven lecturers and personnel interviewed on the effectiveness of this tool in supporting students' online learning, backed by the Constructivist Learning theory. The use of Blackboard Collaborate effectively assists students who work and cannot attend classes to gain access to information through recorded videos and attending seminars online. Student grades improved in one of the modules: Interprofessional Education (NVER 4518/IPE), which relied on the use of Blackboard Collaborate. Findings show an improvement in student engagement in modules like MBchB_1-5 through the extensive use of Blackboard Collaborate, for not only delivering lessons but also in relaying essential messages. Using Blackboard Collaborate does not only help improve student grades but also opens possibilities of increased access to education and training opportunities. Blackboard Collaborate is used for multiple educational reasons such as broadcasting seminars, Departmental meetings, classes, first-year welcoming into the university as well as hosting tutorials online in aiding student access and success. Recommendations include advantages and disadvantages of using Blackboard Collaborate, feedback on the experiences and improvements in using this online teaching and learning teaching tool to achieve sustainable Open Education practices successfully.¹