Service productivity

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Most cited references 4

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Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services

Eugene Anderson, Claes Fornell, Roland T. Rust (1997)

0 comments Cited 194 times – based on 0 reviews      Review now

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Record: found
Abstract: not found
Article: not found

Productivity, quality and relationship marketing in service operations

Evert Gummesson (1998)

0 comments Cited 23 times – based on 0 reviews      Review now

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Record: found
Abstract: not found
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Improving Productivity in a Service Business

Chekitan S. Dev, James R Brown (2016)

0 comments Cited 14 times – based on 0 reviews      Review now

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Author and article information

Journal

Title: Journal of Business Research

Abbreviated Title: Journal of Business Research

Publisher: Elsevier BV

ISSN (Print): 01482963

Publication date Created: April 2004

Publication date (Print): April 2004

Volume: 57

Issue: 4

Pages: 414-423

Article

DOI: 10.1016/S0148-2963(02)00275-8

SO-VID: 1a11dc8a-b494-417c-8233-3fee2dec45e1

License:

http://www.elsevier.com/tdm/userlicense/1.0/

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