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      Service productivity

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      Journal of Business Research
      Elsevier BV

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          Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services

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            Productivity, quality and relationship marketing in service operations

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              • Record: found
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              Improving Productivity in a Service Business

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                Author and article information

                Journal
                Journal of Business Research
                Journal of Business Research
                Elsevier BV
                01482963
                April 2004
                April 2004
                : 57
                : 4
                : 414-423
                Article
                10.1016/S0148-2963(02)00275-8
                1a11dc8a-b494-417c-8233-3fee2dec45e1
                © 2004

                http://www.elsevier.com/tdm/userlicense/1.0/

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