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      Trust in physicians and medical institutions: what is it, can it be measured, and does it matter?

      1 , , ,
      The Milbank quarterly
      Wiley
      Analytical Approach, Empirical Approach

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          Abstract

          Despite the profound and pervasive importance of trust in medical settings, there is no commonly shared understanding of what trust means, and little is known about what difference trust actually makes, what factors affect trust, and how trust relates to other similar attitudes and behaviors. To address this gap in understanding, the emerging theoretical, empirical, and public policy literature on trust in physicians and in medical institutions is reviewed and synthesized. Based on this review and additional research and analysis, a formal definition and conceptual model of trust is presented, with a review of the extent to which this model has been confirmed by empirical studies. This conceptual and empirical understanding has significance for ethics, law, and public policy.

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          Author and article information

          Journal
          Milbank Q
          The Milbank quarterly
          Wiley
          0887-378X
          0887-378X
          2001
          : 79
          : 4
          Affiliations
          [1 ] Wake Forest University School of Medicine, Department of Public Health Sciences, Medical Center Blvd., Winston-Salem, NC 27157-1063, USA. mhall@wfubmc.edu
          Article
          10.1111/1468-0009.00223
          2751209
          11789119
          13e14dc3-7da2-4363-8f4f-293a5463783b
          History

          Analytical Approach,Empirical Approach
          Analytical Approach, Empirical Approach

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