For Publishers
DiscoveryMetadataPeer reviewHostingPublishing
For Researchers
JoinPublishReviewCollect
Register
Blog
About
Search
Advanced search
My ScienceOpen
Search
For Publishers
For Researchers
Blog
About
3
views
32
references
 Top references
cited by
19
    
0 reviews
 Review
0
comments
 Comment
0
recommends
+1 Recommend
0 collections
    0
    shares
      1,882
      similar
       All similar
      • Record: found
      • Abstract: not found
      • Article: not found

      Great expectations and broken promises: misleading claims, product failure, expectancy disconfirmation and consumer distrust

      Read this article at

      ScienceOpenPublisher
      Bookmark
          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Related collections

          Most cited references32

          • Record: found
          • Abstract: not found
          • Article: not found

          The Antecedents and Consequences of Customer Satisfaction for Firms

          Eugene Anderson, Mary W. Sullivan (1993)
          Article 0 comments Cited 586 times – based on 0 reviews     Review now
            Bookmark
            • Record: found
            • Abstract: not found
            • Article: not found

            A new scale for the measurement of interpersonal trust.

            J ROTTER (1967)
            Article 0 comments Cited 490 times – based on 0 reviews     Review now
              Bookmark
              • Record: found
              • Abstract: not found
              • Article: not found

              Cognitive, Affective, and Attribute Bases of the Satisfaction Response

              Richard Oliver (1993)
              Article 0 comments Cited 414 times – based on 0 reviews     Review now
                Bookmark
                All references

                Author and article information

                Journal
                Title: Journal of the Academy of Marketing Science
                Abbreviated Title: J. of the Acad. Mark. Sci.
                Publisher: Springer Science and Business Media LLC
                ISSN (Print): 0092-0703
                ISSN (Electronic): 1552-7824
                Publication date Created: June 2010
                Publication date (Electronic): September 18 2009
                Publication date (Print): June 2010
                Volume: 38
                Issue: 3
                Pages: 347-362
                Article
                DOI: 10.1007/s11747-009-0168-7
                SO-VID: 0f38ac7e-242b-4939-8691-19f00a09ba3d
                Copyright © © 2010
                License:

                http://www.springer.com/tdm

                History

                Data availability:

                Comments

                Comment on this article

                scite_

                Similar content1,882

                See all similar

                Cited by19

                See all cited by

                Most referenced authors278

                See all reference authors