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WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.
Author(s):
A. A. Grandey
Publication date
Created:
February 01 2003
Publication date
(Print):
February 01 2003
Journal:
Academy of Management Journal
Publisher:
JSTOR
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Author and article information
Journal
Title:
Academy of Management Journal
Abbreviated Title:
Academy of Management Journal
Publisher:
JSTOR
ISSN (Print):
0001-4273
ISSN (Electronic):
1948-0989
Publication date Created:
February 01 2003
Publication date (Print):
February 01 2003
Volume
: 46
Issue
: 1
Pages
: 86-96
Article
DOI:
10.2307/30040678
SO-VID:
36d5d1f7-eadd-4636-a405-b7094b9a3531
Copyright ©
© 2003
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