Adoption of e-Processes by Service Firms: An Empirical Study of Antecedents

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Most cited references 2

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A Framework for Customer Relationship Management

Russell Winer (2001)

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E-Business: Revolution, Evolution, or Hype?

David F. Midgley, ‘Alopi Latukefu, Timothy M. Devinney … (2001)

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Author and article information

Journal

Title: Production and Operations Management

Publisher: Wiley-Blackwell

ISSN: 10591478

Publication date Created: September 2004

Publication date (Print): January 05 2009

Volume: 13

Issue: 3

Pages: 216-229

Article

DOI: 10.1111/j.1937-5956.2004.tb00507.x

SO-VID: e34d8aa1-635c-4cf6-ae42-847a6cc1d76f

License:

http://doi.wiley.com/10.1002/tdm_license_1.1

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