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      Business Process Management

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          ISBN (Print): 978-3-642-03847-1
          ISBN (Electronic): 978-3-642-03848-8
          Publication date (Print): 2009
          DOI: 10.1007/978-3-642-03848-8
          SO-VID: f554f507-8c45-4fa3-9702-903b3f8e7f44
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          http://www.springer.com/tdm

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